SHIPPING PROTOCOLS (v2.1)

To maintain an optimal balance between performance, reliability, and cost efficiency, 0FATE gear is dispatched from our Global Distribution Hubs located within the Asia-Pacific region.

We utilize vetted international logistics partners and secure shipping lines to deliver orders to the United States, United Kingdom, Australia, and New Zealand.

Orders require 2–5 business days for verification, quality control, and secure packaging prior to deployment.

• United States: 7–18 business days
• United Kingdom: 7–16 business days
• Australia / New Zealand: 7–18 business days

These timeframes are estimates, not guarantees. External variables such as customs clearance, public holidays, severe weather, or local courier delays may affect delivery times and are outside of 0FATE’s operational control.

0FATE operates under a DDU (Delivered Duty Unpaid) shipping model.

• Import Duties & Taxes: Any customs duties, VAT, GST, or import taxes imposed by the destination country are the responsibility of the recipient.
• Customs Clearance Delays: Failure to respond to customs requests or to pay required fees may result in delivery delays or shipment return.
• Refused or Abandoned Shipments: If an order is refused, abandoned, or destroyed due to unpaid customs duties or taxes, the order is not eligible for a refund.

Once your order has been dispatched, a tracking number will be transmitted to your registered email address.

Please allow 2–5 business days for the carrier’s tracking system to display initial movement data.
In some cases, tracking updates may not reflect real-time shipment movement during the initial export phase.

Please ensure that your shipping address is complete and accurate at checkout.
0FATE is not responsible for delays, losses, or non-delivery caused by incorrect or incomplete address information provided by the customer.

If a shipment cannot be delivered due to repeated failed delivery attempts, refusal, or lack of recipient response, the order will not be eligible for a refund.

Shipping delays caused by customs inspections, carrier disruptions, or force majeure events do not qualify as grounds for order cancellation or refund while the shipment is in transit.

If a shipment is confirmed lost by the carrier, 0FATE will assist in initiating an investigation and may offer a replacement or store credit at our discretion.

During peak seasons, promotional events, or public holidays, processing and transit times may be extended.

At this time, 0FATE only ships to the United States, United Kingdom, Australia, and New Zealand.
Orders placed outside these regions may be canceled.